Return Policy & Liability

Right of withdrawal

A consumer is any natural person who concludes a legal transaction for purposes that cannot primarily be attributed to their commercial or independent professional activity.

Right of withdrawal
We do not accept returns, exchanges or cancellations but please contact us if you have any problem with your order.

Business address:

Sweaterdrip
Attn Kizilpinar
Schoretshuebstrasse 23
9015 St. Gallen, Switzerland

If you have any questions, you can contact us at sweaterdrip1@gmail.com at any time.

Damage and problems
Please inspect your order upon receipt and contact us immediately (including photos/videos so we can see the issue) at sweaterdrip1@gmail.com if the item is defective, damaged or you received the wrong item so we can resolve the issue evaluate and resolve. Complaints must be made in writing (e-mail) within two working days. After this period, no further complaints will be processed.

Returns and Exchanges
Returns are not accepted as these are personalized items. All products are only produced after receipt of the order and can therefore no longer be returned.

Cancellations
Will not be accepted as we will begin processing the item immediately.

Orders that are subsequently changed or adjusted by the customer cannot always be taken into account. Changes lead to delays and are usually not accepted after the order has been placed.

Exceptions/Other
Please contact us if you have any questions or concerns about your specific item. Our items are all unique and our sweater colors change minimally on an ongoing basis. Imperfections such as gaps in embroidery and variations in sweater color, design or size are part of the unique characteristics of our products and are not considered defective or damaged.